VOP

TERMS OF RESERVATION OF HOTEL SERVICES THROUGH ELECTRONIC COMMUNICATION (hereinafter referred to as "TERMS")

1. INTRODUCTORY PROVISIONS

1. These Terms and Conditions establish the type, scope, conditions and rules for creating, canceling, changing and billing reservations within the service provided electronically by the Service Provider to the Client.

2. The Service Provider (understood in accordance with the definition contained in point "2. Definitions") declares that it is authorized to act as an intermediary - on the basis of a separate agreement on mediation - in concluding contracts regarding the reservation of rooms between the facility and the customer.

3. The content of the regulations is available to everyone free of charge.

4. The rules are available in the reservation system on the website of each facility (as defined in point "2. Definitions").

5. The terms and conditions are made available in a form that allows them to be stored and reproduced in the normal course of business (in HTML and/or PDF format). At the Client's request, the Service Provider will send a copy of the Business Terms and Conditions in PDF format to the Client's e-mail address provided by the Client.

2. DEFINITIONS

1. The following terms used in these terms and conditions have the meaning determined in accordance with the definitions below:

   1. Device – entity for which the Service Provider acts (on the basis of a separate contract) as a representative performing electronically provided Services, including the Service described below;

   2. Client – ​​means any natural person over 18 years of age and fully capable of legal acts, a legal entity or an organizational unit without legal personality, which the law recognizes as a legal personality, and which meets the requirements specified in the Terms and Conditions and uses the Service, in particular makes or cancels a reservation in the System ;

   3. Business Terms and Conditions – means these Business Terms and Conditions, drawn up and applied by the service provider;

   4. Contract – means a contract for the provision of a room reservation service concluded electronically, the subject of which is the provision of the Service specified in these Terms and Conditions;

   5. Service - means the room reservation service in the Facility, which the Service Provider provides to the Customer electronically, and which consists in making, changing or canceling the reservation of the selected room(s) in the Facility and enabling payment for the reservation. A detailed description of the service is given in point 3 of these rules;

   6. The service provider – the company that operates Penzión Kamea is KLAZO sro, Tešedíkovo 64, 925 82 Tešedíkovo, registered in the commercial register of the Trnava District Court, Department: Sro, Insert number: 47260/T, ID 53202376, VAT ID SK2121301435;

   7. Service provided electronically - performance of a service provided without the simultaneous presence of the parties (remotely) through the transmission of data at the individual request of the recipient of the service, sent and received through electronic processing devices, including digital compression and data storage, which are transmitted, received or transmitted in their entirety through telecommunications network;

   8. Information and communication system – a set of cooperating IT equipment and software that ensures processing and storage, as well as sending and receiving data through telecommunications networks through telecommunications terminal equipment suitable for the given type of network;

   9. System – a reservation system owned and operated by the service provider that allows the customer to make, change or cancel reservations for selected rooms in the property and make payments for reservations; type of ICT system;

   10. Means of electronic communication - technical solutions including telecommunication and IT devices and software tools cooperating with them, which enable individual communication at a distance using data transfer between telecommunication and IT systems, especially electronic mail or text messages (SMS).

3. TYPE AND SCOPE OF THE SERVICE

1. The service provider provides, in accordance with these conditions, an electronic service for making, changing or canceling the reservation of the selected room(s) in the facility and for making payment for the reservation. The service provider does not conclude contracts for the provision of hotel services for the Facility, in particular it is not obliged to provide other services, including any hotel services, with the exception of services related to making, changing or canceling a room/selected rooms reservation in the Facility. The contracts in question are concluded under conditions that the instrument determines separately.

2. Provision of the Service is conditional on:

   1. reading these conditions and accepting their provisions by ticking the appropriate boxes in the reservation form in the service provider's system;

   2. notify by ticking the appropriate boxes in the reservation form in the service provider's system:

      • the accuracy of the data provided to the service provider;

      • consent to the processing of personal data provided to the service provider for the purpose of providing the service;

      • consent to the fact that the data is voluntary, and to the rights according to the Personal Data Protection Act;

      • about the collection of payment for the reservation and the collection of the invoice with VAT, if required by the price conditions of the facility.

3. Provision of the Service is possible only after filling out the reservation form in the Service Provider's System and after accepting these Rules and making the declarations mentioned in point 3.2.2. Rules.

4. To use the services mentioned in these terms and conditions, it is necessary to have an Internet connection and an active and correctly configured e-mail account.

5. Use of the service is voluntary.

6. Use of the Service is free, although the Client may incur costs vis-à-vis the Internet provider, for which the Service Provider is not responsible.

4. PAYMENT TERMS AND PRICES

1. Payment can be made:

   1. as a deposit in the amount of 30% of the total amount for accommodation in the form of online payment by card or bank transfer with a maturity of 3 days - in this case, the additional payment will be paid in person in cash, or via a terminal at boarding accommodation;

   2. as the full price for accommodation in the form of online payment by card or bank transfer with a maturity of 3 days.

2. The prices of the stay and the categorization of the rooms are listed on the accommodation portals, on the website of the boarding house and at the reception of the boarding house.

3. Fees for additional services are not automatically included in the total amount and must be paid separately directly at the guesthouse upon check-in.

4. Please note that special guest requests are subject to availability and additional charges may apply.

5. RESERVATION AND CANCELLATION

1. To use the service, you must have a unique e-mail address and fill in the reservation form provided in the service provider's system.

2. The reservation by the customer includes the following steps:

   1. choose the hotel services provided by the facility based on the data and information provided in the system, in particular the availability and price of the room reservation;

   2. the prices listed in the system are gross prices and include only the services listed as part of them; the client enters the required data and information through the reservation form - in particular his first and last name, unique e-mail address and telephone number - in the system made available on the facility's website;

   3. the Client's confirmation that he has read and agrees to the Terms and made the required declarations. If the client does not confirm reading and acceptance of the terms and conditions and does not submit the required declarations, it is not possible to continue the booking process;

   4. making a payment, if required by the price conditions of the loan, under selected conditions;

   5. after entering the reservation data and confirming acceptance of the terms and conditions, the client will automatically receive a message to the e-mail address provided during the reservation, which contains the code and confirmation of the reservation together with the payment terms and rules for changing or canceling it. From the moment the confirmation is sent, the reservation contract is considered concluded.

3. The service provider reserves the right to refuse a reservation if there are no available rooms in the facility. In this case, the client will automatically receive a message about the impossibility of making the reservation to the client's e-mail address provided during the reservation.

4. The client cancels the reservation by sending a message to the service provider indicating the cancellation of the reservation.

   1. If the client cancels the reservation more than 7 days before arriving at the accommodation facility and previously paid the deposit or the full price of the accommodation, the amount paid will be returned to the account from which payment for the reservation was made.

   2. If the client cancels the reservation within 7 days (including) before arriving at the accommodation facility and previously paid a deposit of 30% of the total amount, the amount paid is not returned.

   3. If the client cancels the reservation within 7 days (including) before arriving at the accommodation facility and previously paid the full price of the accommodation, the full amount will not be refunded, but will be reduced by the amount of the deposit, which represents 30% of the total amount.

5. The client changes the reservation by sending an e-mail to the accommodation facility, which contains a request to change the reservation. After receiving the request for a change, the accommodation facility contacts the guest and informs him about the status and possibility of changing the reservation, and possibly refunding.

6. OBLIGATIONS OF THE SERVICE PROVIDER

1. In connection with the provision of the service described in these conditions, the service provider is obliged to:

   1. comply with the provisions of these Conditions;

   2. provide service with due diligence.

2. In case of unplanned unavailability of the Service or as a result of a malfunction that prevents the provision of the Service, the Service Provider is obliged to act with due care to restore the functionality of the System. However, the Service Provider is not responsible for the Client's inability to use the Service and for any damages caused to the Client as a result of insufficient access to the System, failure of the telecommunications connection, except in cases where such an event would occur as a result of the Service Provider's intentional fault.

3. The Service Provider reserves the right to block the e-mail address of the Client who has violated the provisions of these Rules or the law.

4. The service provider does not guarantee continuous provision of the service. In particular, the service provider is not responsible for interruption of service provision for technical reasons, system maintenance or for reasons on the part of the client or a third party.

7. OBLIGATIONS OF THE CUSTOMER

1. In connection with the use of the service, the customer is obliged to:

   1. comply with all provisions of these Terms and Conditions;

   2. comply with all legal regulations, good manners and generally applicable rules for using the Internet;

   3. correctly enter the Client's data, especially those required during the reservation;

   4. promptly inform the service provider of all possible security breaches and problems related to the operation or use of the service;

   5. not perform any activities that threaten the security of the system or third party computer systems;

   6. not to use the system directly or indirectly to carry out any activity that is contrary to the law, good morals or rules of Internet use, or that violates the rights of third parties.

8. RESPONSIBILITY

1. The service provider is not responsible for the interruption of service provision due to malfunctions or cases of improper functioning of ICT systems beyond the control of the service provider.

2. The service provider is not responsible for the impossibility of using the service, which arose as a result of errors in making, changing or canceling the reservation by the client.

3. The Client bears sole and full responsibility based on the sole risk principle for all consequences and damages caused to the Client, the Service Provider or any other person in connection with these events or as a result of them:

   1. violation of any provision of these conditions by the client;

   2. improper use of the System by the Customer, in particular use of the System contrary to its purpose or the instructions specified in the Terms;

   3. failure to secure the customer's IT systems.

4. The Service Provider does not control, verify or be responsible for any damages caused to the Client or any third party as a result of or in connection with the Client's use of the Service, and in particular the Service Provider is not responsible for any damages resulting from or in connection with:

   1. destruction, damage, interruption of the Service or any software used by the Client;

   2. introducing any malicious software (e.g. viruses) or data into the Client's IT system, including those related to the destruction or damage of the Client's hardware or software.

5. The Service Provider is not responsible for damages caused to the Client as a result of defects (malfunctions) of the System, non-functionality or incorrect functioning, malfunctions, including impossibility of using or incorrect functioning of the Service caused by non-functionality or incorrect functioning (e.g. malfunction, failure) of the System or any of its components.

6. None of the contracting parties is responsible for damages caused by force majeure.

7. The responsibility of the service provider for damage in the form of lost profit of the client is excluded.

8. The exclusion or limitation of the Service Provider's liability stated in these Terms and Conditions does not apply in cases where the exclusion or limitation of liability is not possible due to the content of generally binding legal regulations, in particular it does not apply to damages caused to the Client intentionally.

9. COMPLAINTS AND ALTERNATIVE RESOLUTION OF DISPUTES

1. Complaints regarding the provision of the service are submitted by letter to the service provider's address or electronically to the service provider's e-mail address.

2. The complaint should contain the following information about the client: name, surname, address of the client, order number, e-mail address given at the time of booking and a description of the problem that arose in connection with the use of the service.

Alternative dispute resolution - These General Terms and Conditions and legal relationships arising on their
basis are governed by Slovak law. Any disputes arising from these GTC and the Agreement will be settled before
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